Franchise FAQ

are salvos stores franchised

by Dannie Rice Published 2 years ago Updated 1 year ago
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Full Answer

Is salvos the same as Salvation Army?

Salvos Stores is the retail arm of the Salvation Army. There are in fact two separate company's in Australia called 'Salvos Stores', one which runs the stores in NSW, ACT and Queensland, and the other which is in charge of the stores in the rest of the states VIC, SA & NT, WA, and TAS.

What is it like to shop at salvos?

The store is just a gem. It's clean, beautifully laid out and the store manager is just wonderful. Everything we do depends on the generosity of our donors. Learn what you can donate or request a free collection. With over 350 stores nationwide, your local Salvos Stores is just one click away.

How many Salvos Stores are there in Australia?

Most people probably see Salvos Stores as just another op shop, but with more than 330 locations across the country, a team of 12,000 staff and volunteers and $200 million in annual revenue, the second-hand charity shop is a significant player in Australia’s retail landscape.

Is salvos the country’s biggest op shop?

Mr Davis said Salvos was keen to open more large stores similar to its flagship outlet at Tempe, near Sydney Airport. At 3500 square metres – half the size of a typical Bunnings store – the outlet compares with a more usual 500 square metre layout and is the country’s biggest op shop.

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How many Salvos stores are there in Australia?

Most people probably see Salvos Stores as just another op shop, but with more than 330 locations across the country, a team of 12,000 staff and volunteers and $200 million in annual revenue, the second-hand charity shop is a significant player in Australia’s retail landscape. And it is set to become an even more visible participant, if Salvos Stores’ CEO and national director Matt Davis has anything to do with it.

How many volunteers does Salvos have?

MD: That’s a significant and ongoing challenge. Salvos Stores nationally have 10,000 volunteers. That’s an enormous group of people to engage, motivate, train and develop. We do offer quite a wide range of support tools to that group to help them offer that experience. We’ve done some surveys internally around how best to do that, and the single biggest factor was empowering our store manager and providing them with tools that they need to genuinely lead.

What is the feedback that retailers get from customers?

To sum it up, the feedback we get is that retailers know their customers want more of this type of behaviour, they’re pleased they don’t have to do it on their own and they’re looking for ways to partner and make it easy for their customers too.

Why do brands think they have to solve the problem on their own?

Brands have told us they thought they had to solve the problem on their own because they thought we didn’t want more [textiles], and when we say we absolutely do [want more], they say it’s really helpful. We’re busting the myth that charities don’t want more textiles – that’s a myth.

What percentage of people believe pre-owned business is more relevant this year than last?

Around 44 per cent of people believe the pre-owned business model is more relevant this year than last. Particularly younger consumers are saying they want brands to be more ethical and sustainable, so all brands are looking for ways to deal with products after they’ve been sold. Of course, they’re looking at how they can source and manufacture it ethically, and now they’re looking at what they need to do post-purchase.

Does Salvos have a volunteer staff?

IRW: Given that Salvos Stores has a mix of paid and volunteer staff, does that present any challenges in terms of providing a consistent in-store experience? Are you able to administer training across all the people who work in Salvos Stores?

Can you drop off unwanted items in Australia?

So you might be able to drop off unwanted items at a number of different Australia retailers – certainly the charity stores – so we can decrease the volume of product that otherwise would have gone to landfill.

Great Job but Managers Are Lacking

Great Job, dealing with the Public. You need to love Customers and possess Caring Values for all People.

Relaxed and sometimes busy with friendly staff

Was a volunteer at salvos and loved it! The teamwork was good and everyone was so friendly there. I recommend salvos because it’s a great way to meet people.

Interesting Retail franchise to work for

I have worked at the Salvos Stores, for a period of six months and enjoyed working in a six month role. The environment, atmosphere, and the staff were lovely, and my manager was a great help, and provided me with enough help, I worked hard and gained benefits from working at the Salvos Stores.

Incredibly toxic

After leaving a mid-level role, I have realised that there are much greener grasses out there. The company did not take HR complaints serious and actively recruited Executives that contribute to a toxic culture, where they ask for more than their pound of flesh and then discipline and shame when speaking up against this behaviour.

Spent 14 years with the Salvos

It was poorly paid. Volunteers and some staff, with their knowledge, ad hard working ethic made it all worthwhile. Some managers should not have been managers. This job requires patience and understanding and most of all trust.

Great company to work with

Working in the logistics team for the salvos is a great place to work, the team and workplace culture is brilliant. It’s a great team environment, superviser is great upper management is awesome pay rate is good.

good group of people and easy going manager

days vary between busy and more relaxed. just depends on how many people come in. the people are nice to work with and the manager is awesome, supportive and actually cares. the pay question is N/A because its all volunteer or mutual obligation. the only ones who get paid are employed casuals (who have to store hop) managers and up.

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