Franchise FAQ

do franchise dealerships sell genuine parts only

by Antoinette Ferry MD Published 2 years ago Updated 1 year ago
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That brings up a question about part quality. New-car buyers are usually told to stick with their dealership for the best Original Equipment Manufacturer (OEM) parts. This is generally solid advice, as the dealership will only sell quality parts that won't void the vehicle's warranty.

Franchised dealerships (those selling brand new vehicles direct from a manufacturer) are required under the franchise agreement to use only OEM replacement parts purchased through the manufacturers parts distribution system.

Full Answer

Can a franchised dealer buy used cars from other manufacturers?

When it comes to used cars, franchised dealers can accept trade-ins from any car maker, but they can't resell vehicles from other manufacturers.

What is the difference between an independent dealer and a franchised dealer?

In between fully franchised dealers and independent dealers are independent franchised dealers. They can sell new cars from a particular manufacturer but not manufacturer certified preowned cars. In exchange for giving up access to manufacturer CPO vehicles, these dealers instead have the flexibility to sell used cars from any manufacturer.

Should you buy Original Equipment Manufacturer (OEM) parts?

That brings up a question about part quality. New-car buyers are usually told to stick with their dealership for the best Original Equipment Manufacturer (OEM) parts. This is generally solid advice, as the dealership will only sell quality parts that won't void the vehicle's warranty.

Is your local garage an independent or a franchise dealership?

Whether your local garage is a small independent, or a commercial franchise dealership, they both have their pros and cons. Let’s take an objective look at how you can choose the best dealership based on your needs. One of the main elements that divide an independent garage from a franchise dealership is the scale of their operations.

What Is a Franchised Dealer?

Why are all new car dealerships franchised?

What is an independent car dealer?

How do independent car dealerships get their cars?

What are the benefits of franchisees?

Can a dealership sell a used car from a manufacturer?

Who owns the Infiniti?

See 4 more

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Do dealers always use OEM parts?

Most car and truck dealerships only sell standard OEM manufacturer parts. Best of all, they can help you find specific parts for your vehicle with its vehicle identification .

Should I buy parts from dealership?

Yes. The dealership is one of the best places to purchase auto parts. Most auto dealerships only sell standard OEM manufacturer parts. Best of all, they can use your VIN number to find the correct part for your car or truck.

Do dealerships use remanufactured parts?

Remanufactured Parts Because these parts often involve extensive work to bring them back to OEM tolerances, they usually have a very good warranty compared to rebuilt parts. Most auto supply stores offer remanufactured parts, and auto dealerships will use them when new parts aren't available.

Is it better to buy OEM parts or aftermarket?

Original equipment manufacturer (OEM) parts match those that came with your car, and are of the same quality as its original parts. They're also the most expensive. Aftermarket parts are cheaper, and made by other manufacturers — often several, giving you more options.

Is it cheaper to buy parts from a dealership?

There are a few disadvantages when it comes to using OEM parts: They are more expensive: OEM parts usually carry a higher price tag than aftermarket parts. Typically about 60 percent more, according to Edmunds. You'll usually have to go to the dealership to get the OEM parts that you need.

What is the difference between genuine and OEM parts?

OEM, Original equipment manufacturer part is a part made by the manufacture or made for them to their specification but an external company. A genuine part is a part supplied by the vehicle manufacturer in their packaging. Aftermarket parts are parts produced by any other company.

Why are OEM parts so expensive?

OEM parts are more expensive, because they're designed specifically for your make and model. Since the parts are only designed for one kind of car, they have to charge more for each unit to make a profit. Aftermarket parts that fit many different vehicles can cost less.

Why do body shops use aftermarket parts?

OEM parts are more expensive than off-brand options but sometimes take longer to get because they need to be ordered from the manufacturer. Car owners think that the cost associated with custom order parts and the time taken for their delivery may compel body shops to prefer and use off-brand parts.

What does OEM mean for parts?

original equipment manufacturerOEM stands for original equipment manufacturer. The original manufacturer of the auto parts sold at Penske Chevrolet of Cerritos is GM. Aftermarket auto parts are parts made by third party companies based on OEM part designs. Which is better?

Do mechanics use OEM parts?

Most Auto Repair Shops Use Aftermarket Parts Instead of OEM Parts and Here is Why. According to Tom Torbjornsen, host of America's Car Show, around 80 percent of independent repair shops use aftermarket parts instead of OEM.

How can you tell if a part is OEM?

Original Equipment Manufacturer (OEM) parts are built by the company that initially made the parts for the auto manufacturer. The OEM parts we carry are precisely the same as the part that came with your car. The difference is that it doesn't carry the manufacturer's logo.

Should I use genuine car parts?

Greater assurance of quality: The OEM part should work exactly as the one you are replacing. It is what the vehicle was manufactured with and provides a peace of mind in its familiarity and performance. Comes with a warranty: Most automakers back up their OEM parts with a one-year warranty.

Can you buy parts from car dealers?

Get online and see if you've got one that's local. Dealers. Going down this route will often be more expensive, but they'll nearly always be able to source a part if you're happy to pay extra.

Are aftermarket parts good?

High-quality aftermarket parts are as good as OEM parts, or in some cases, can perform better. You really do get what you pay for, and the higher the cost, the better the build or materials. There are hundreds of manufacturers to choose from, so be sure to ask your mechanic about your options.

What is the best brand of aftermarket car parts?

World's Best Aftermarket Car Part BrandsRobert Bosch GmbH. BOSCH is a German multinational engineering and technology company and is one of the world's largest and oldest automotive parts manufacturers. ... Denso Corp. ... Magna International Inc. ... Continental AG. ... Hyundai Mobis. ... Lear Corp. ... Febi Bilstein. ... Visteon.More items...•

Are Dorman parts good quality?

From replacement parts to performance upgrades, Dorman is an aftermarket brand you can trust. Since 1918, Dorman has continued to provide high-quality aftermarket solutions for automotive maintenance. Today, their catalog includes tens of thousands of products for different vehicle makes and models.

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What is a franchise dealership?

Franchised dealerships (those selling brand new vehicles direct from a manufacturer) are required under the franchise agreement to use only OEM replacement parts purchased through the manufacturers parts distribution system.

What is a used non-franchised vehicle?

Used non-franchised vehicles. A used car that is being reconditioned/repaired by a dealership that is not the vehicle type sold new by the dealer or a maintenance item (brakes, water pump, oil filters) on a car no longer covered under a new car factory warranty can receive aftermarket replacement parts.

What happens if a part fails within warranty?

If anything happens to a part that I buy and re sell to a customer and that part fails within the warranty period, the manufacturer will give me another part and will pay for the labour.

What happens if you nickel and dime us out of business?

If you nickel and dime us out of business and we cannot afford to hire and pay qualified technicians and keep upgrading our very expensive tooling such as scanners and lab scopes and subscriptions to factory repair information, we will fade away and then the only option you have is the dealerships.

What would happen if I started selling parts at my cost?

If I were to start selling parts at my cost or install parts that the customer supplies then I would have to increase my labour rate considerably to make up for that loss of income. That would mean that I would be going out of business as garages are bound by the competition in their localities to stay within a reasonable labour rate.

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Can you use aftermarket parts on a car?

Yes, but we have some manufacturer certified aftermarket parts as a more affordable option. If it’s warranty repairs, techs MUST use OEM parts. We also use OEM parts if the vehicle owner wants them

Why can't garages perform warranty work?

Most local garages that are not franchise dealerships cannot perform warranty work at all – because they are not authorised to provide repairs by the manufacturer.

What is an independent garage?

Independent garage. One of the main elements that divide an independent garage from a franchise dealership is the scale of their operations. Independents can often be the cheaper option as they have fewer overheads than larger businesses. A reputable independent garage tends to offer a more personalised service with a strong focus on customer ...

Can a franchise dealership guarantee a car?

First and foremost, you get greater security and reassurance that your warranty will be preserved. Whilst some independents will be warranty-approved, a franchise dealership can guarantee this, which goes a long way to protecting your car’s residual value.

Is it good to service a car with a franchise?

Servicing your car with a franchise dealership will usually have a positive benefit on your car’s resale value when you come to sell the car. Prospective buyers prefer to see an official dealer stamp in the book rather than a local garage. If you have bought a new or near-new car, this is definitely worth considering.

Do franchise dealerships offer warranty?

When buying a pre-owned car, a franchise dealership will provide a warranty certified through the manufacturer, and the dealer will be able to provide written evidence of this. If you are looking at financing options for the vehicle, main dealerships will usually offer a lower interest rate than the independents due to their closer relationship with the manufacturer. However, this will not always be the case, so if you are looking at doing this, make sure to do your research for the best finance option.

What are dealer franchise laws?

These laws are, in most cases, regulated on the state level and federal courts repeatedly uphold the validity of states to regulate the buying and selling of cars through dealer franchise laws. Dealer franchise laws also benefit several different parties, including consumers, manufacturers, and the local communities that dealerships operate in. 1.

What are the benefits of franchise dealerships?

You should always remember the benefits of the franchise dealership model as well. Consumers can comparison shop for the best prices, you’re able to protect consumers by servicing recalls and warranty repairs, and the local community thrives in the process. Keep putting the effort in to make your dealership one of the best, and the future will only look bright.

Why is price important in franchise?

Price is a significant benefit for consumers when it comes to franchised dealerships. When dealerships are selling the same brand or brands within close proximity of each other, there’s competition that goes on to keep prices low and have multiple financing options available.

How many Americans are employed by franchised car dealerships?

According to NADA, locally franchised dealerships employ more than 1.1 million Americans and 15% of all state and local tax revenue comes from dealerships. By keeping these laws at the state level, dealership franchises can keep everyone—not just themselves—protected.

Why do people buy cars directly from manufacturers?

The fact of the matter is that many consumers have expressed an interest in buying direct from manufacturers because they don’t like negotiating on price. More manufacturers will undoubtedly start looking into the direct sales route as a way to make the car-buying process much more transparent.

Why are cars governed so strictly?

You don’t usually have to follow any particular laws when buying clothing, electronics, or home goods—so why are cars governed so strictly? It’s because the entire auto industry is highly regulated. From needing a driver’s license to operate a motor vehicle, to requiring insurance, to receiving fair financing, buying a car is no joke. Cars are expensive, contain hazardous materials, and require maintenance by trained technicians. And if a driver uses a car incorrectly, people can end up hurt or killed.

Is it illegal to sell directly to consumers?

It’s been illegal for manufacturers to sell directly to consumers, but that could change in the future as some brands are trying to rethink the system. One of the biggest game-changers in the industry right now is Tesla, which is trying desperately to get around state laws and open direct-to-consumer storefronts.

Why doesn't OEM advance the product?

On the other hand, the OEM doesn't advance the product, because the vehicle is already selling or even out of production.

Is Advance Auto Parts open late?

Maybe your dealership is closed on Sundays, or the parts department closes at the same time you get off work. Advance is open late. Stop by, get what you need, and get back on the road.

Is Denso an OEM?

Denso parts are in stock, which is OEM for several Japanese manufacturers. OEM is available even down to the oil. Pentosin and Liqui Moly are highly regarded in Europe, and German car fans especially swear by this stuff. The thing is, both brands are a factory fill.

Is aftermarket better than factory?

We've shown how the aftermarket is just as good as factory parts, but sometimes aftermarket can mean better-than-factory parts. Parts companies like Federal-Mogul, Dorman, MOOG, and others make aftermarket parts that are improved designs over what left the factory on the vehicle.

Is a problem solver part better than an OEM part?

These problem-solver parts often feature a better design than the OEM parts, and are easier to install and longer lasting. It may seem hard to believe that someone else could build a better part than the company that originally assembled the entire vehicle.

Is an aftermarket car the same as an OEM?

But the full truth is: Aftermarket auto parts are often the same parts as OEM. Here's a few examples:

Does Advance have OEM parts?

Convinced but still want OEM-labelled parts? Advance has those, too . If your project car is a classic Corvette, Advance stocks an expanding lineup of AC Delco products, which is traditionally GM OEM parts. Maybe you have a newer Mustang, in which case Motorcraft, Ford OEM, is your thing and available at Advance. MOPAR (Chrysler OEM)? Yup, stocking parts for the Charger drivers. Maybe you have a mid-'90s Toyota Supra, and you need a new fuel pump or oxygen sensor. Denso parts are in stock, which is OEM for several Japanese manufacturers.

How Do Shops Know What Dealerships Sell Parts Online?

Your dealership will automatically be added to their Supplier List, allowing them to regularly order from you with ease.

What happens when a dealer registers?

When a specific dealer registers, the shop will receive a notification telling them that you are now live and accepting orders. If a shop has not opted to receive this information, your dealership is still searchable in the Supplier List Search.

Why does it matter if you are not a GM dealer?

So why does all this matter to you if you are not a GM dealer? Because if GM succeeds in its clear purpose – to end or reduce the use by its dealers of non-GM service contracts and non-GM parts and accessories in all operations – what will stop other manufacturers and distributors from following by expanding the limited requirements in their franchise agreements? Pricing pressures on new vehicle sales from the internet and other recent developments do not affect just dealers. Increased pricing transparency also affects OEMs who must hold down vehicle prices in this hyper-competitive market. As their vehicle profits decline, they seek other ways to increase profits. Increasing OEM profits on the backs of dealers by mandates to purchase items other than vehicles has historically been the answer, and increased service contract and parts sales can be important to that increase.

Why is the GM service contract deceptive?

It is deceptive because no GM dealer would sell service contracts or use parts in used vehicles or customer vehicles that can cause harm to or affect the safety of a vehicle. But the form mandates dealers who don’t sell GM service contracts and parts in all circumstances to scare and deceive their customers.

Do GM dealers use OEM parts?

GM dealers support use of OEM parts in situations mandated by the franchise agreement. They advocate use of GM parts where appropriate. The problem is GM’s attempt to force dealers to use GM parts (or give the inflammatory disclosure to consumers) where competitive forces – holding down costs in reconditioning older GM used vehicles, agreements with consumers on customer paid repairs to reduce repair costs, and mandates by insurance companies in body repairs – lead dealers to use aftermarket parts.

Does Fiat Chrysler require a dealer to disclose parts?

For example, Fiat Chrysler requires a dealer that installs on a new vehicle any equipment, part or accessory not supplied or approved by FCA or sells a non-FCA service contract on a vehicle to disclose in writing those parts or accessories are not included in warranties furnished by FCA or in the case of a service contract that coverage is not provided by FCA. That disclosure must go on the purchase order or bill of sale.

What Is a Franchised Dealer?

Just like when someone buys a McDonald's franchise so they can sell McDonald's products, an Audi dealership is owned by someone who has bought a franchise to sell Audis. This means he can only buy and sell Audi vehicles. While you may occasionally see a franchise that works with different brands, this is actually because those brands are owned by one large parent company. For example, General Motors owns Buick, Chevrolet, GMC and Cadillac, while Infiniti, Mitsubishi and Nissan are all owned by Renault-Nissan-Mitsubishi Alliance.

Why are all new car dealerships franchised?

In fact, all new car dealerships are franchised because manufacturers will only sell vehicles to a franchised dealer. When it comes to used cars, though, independent dealers can get vehicles in a number of ways that allow them to avoid buying a franchise.

What is an independent car dealer?

Independent used car dealers are those who have no affiliation with a specific manufacturer and sell vehicles of any make or model. These are often local dealerships with names like John's Used Cars or Globetown Used Car Emporium, unlike franchised dealerships that will always have the brand in its name, such as Bigtown Ford or Bob Stranger's BMW. There are some larger chains of independent dealerships as well, such as CarMax and AutoNation.

How do independent car dealerships get their cars?

Independent dealerships get their vehicles through trade-ins, auctions, private sales and other sources but never from the manufacturers themselves. While they can offer CPOs that are certified by other agencies, these will not be manufacturer certified preowned cars and will lack the manufacturer-backed warranty for which many buyers are looking when they seek out CPOs.

What are the benefits of franchisees?

The benefit to the franchisee is that it has the option to sell new and CPO cars from a certain manufacturer, which they would not get to do otherwise. Manufacturers benefit because they do not need to distribute their products, and dealers order vehicles before the production is complete , so the risk of unsold inventory is transferred to the dealerships . It's worth noting that many states actually prohibit manufacturers from opening their own dealerships to sell vehicles directly to the public in what are known as "dealer franchise laws". Some new car companies, like Tesla, are trying to have these laws repealed so they can sell vehicles to the public without third-party dealerships.

Can a dealership sell a used car from a manufacturer?

In exchange for giving up access to manufacturer CPO vehicles, these dealers instead have the flexibility to sell used cars from any manufacturer. This makes it easier to deal with trade-ins since the dealership can resell the vehicle itself, but it does prevent the dealership from being able to sell potential manufacturer CPOs back to the manufacturer and does not allow them the income from this premium used car market.

Who owns the Infiniti?

For example, General Motors owns Buick, Chevrolet, GMC and Cadillac, while Infiniti, Mitsubishi and Nissan are all owned by Renault-Nissan-Mitsubishi Alliance. When it comes to used cars, franchised dealers can accept trade-ins from any car maker, but they can't resell vehicles from other manufacturers.

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