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FIREHOUSE SUBS
At the beginning of the pandemic, the franchise suffered crushing 45% losses. Instead of comparing themselves to past performance, they drew upon their can-do team culture and concentrated on pivoting their strategy to get food to their customers.
SUBWAY
Subway has launched a contactless pickup and delivery grocery service, which allows patrons to purchase loaves of bread, meat, veggies, cheese, and any fixing typically found on the Subway menu. Subway Grocery is already available at 1,200 locations in 35 states, with plans for additional locations.
CHICKEN SALAD CHICK
Chicken Salad Chick quickly recognized the increased importance of regular communication during the pandemic. Scott Deviney, president and CEO of Chicken Salad Chick increased the cadence of his monthly internal podcast to weekly once the pandemic struck — in an effort to share ongoing coronavirus updates.
PENN STATION EAST COAST SUBS
Penn Station offers an upscale, fast-casual feel and is known for its cold sandwiches, hand-squeezed lemonade, and fresh-cut fries. They care about the communities they serve and have created several programs including the student-athlete program, random acts of kindness, and fundraiser days.
JIMMY JOHNS
Jimmy Johns claim to fame is its “freaky” fast sandwiches. They have one cheese, seven meats, and a tight delivery radius (5-minute delivery zones) to ensure that sandwiches are always fresh and “freaky” fast. To keep entry and operating costs low and profits high, Jimmy Johns does not use friers or extra equipment.
